502 Unable to Connect to Origin Server

Sometimes when you are setting up the Web Access Firewall(WAF) that comes with Website Security, you might encounter the error HTTP 502 - Unable to Connect to the Origin Server. You will need to make an update within your Website Security settings to fix this error.

1. Login to your ITEGY account and open your product. (Need help opening your product?)
2. In the green menu bar, select Firewall.
3. Click on the domain name that the firewall is configured on.
4. Click Security and then make sure the option Force passing the hostname via TLS/SSL is selected and click Save Advanced Security Options.

5. Click Back, and below your domain name click Clear Cache.

It may take up to 5 minutes for these changes to take place

More info

• Set up my Web Application Firewall (WAF) and CDN